Title ISO/IEC 20000 - ITIL IT service management
Description and Details ITIL (IT Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. It is supported by a comprehensive qualifications scheme, accredited training organisations, and implementation and assessment tools.” While ISO 20000 is not strictly the same as ITIL, ITIL became BS 15000 and became ISO/IEC 20000, a two part standard, in 2005:

ISO/IEC 20000 Part 1:2005 Information technology service management. Specification for Service Management describes the requirements for IT service management against which organizations may be independently certified.

ISO/IEC 20000 Part 2:2005 Information technology service management. Code of Practice for Service Management gives more practical guidance to implementers, a suite of best practices for IT service management.

Read more about ISO/IEC 20000 on the IT Service Management Forum (itSMF) website.

Please note: the ITIL security book has been thoroughly revised for ITIL version 3 (for example, with much more extensive alignment to ISO27k) and was published by Van Haren in January 2010.
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